What is your return and exchange policy?
At Nutrafeel, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a refund or credit (including tax where applicable) for merchandise returned within 60 days of your purchase date, issued in the original form of payment.
RETURNS RECEIVED WITHIN:
0 - 60 days from purchase date, your return will be processed as a refund, back to the original form of payment.
60 - 180 days from purchase date, returns will be issued as store credit only. Store credit does not have cash value and cannot be refunded.
180+ days from purchase date, returns will not be accepted.
PLEASE KEEP IN MIND:
+ We do not accept empty bottles/packages.
+ Partial returns, if approved, will be reimbursed as a store credit.
+ If an item is purchased with a store credit, and returned, it will be reimbursed as store credit.
+ If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit, for any products returned within 0-180 days.
+ International Clients: Because duties and taxes are collected by the governing country (and not Nutrafeel) we cannot provide a refund for these expenses. This includes brokerage fees for Canadian Clients.
HOW TO RETURN:
Step 1. Package the item(s) in its original package. If sent in other package, and follows the requirements for refund, a store credit will apply
Step 2. Mail your items to:
6574 N. State Road 7 #283
Coconut Creek, FL 33073
Please note that you are responsible for shipping costs and the safe return of merchandise.
Note: Most returns are processed within 3-5 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
*Your return value for individual items may vary based on the discount applied to your entire order.
If you received your product as a gift, it is eligible for a return to a store credit or exchange. Please reach out to Client Services at firstname.lastname@example.org so we can identify the original purchaser's information, and confirm the order was placed through Nutrafeel website. We can then process an exchange or send you a store credit of equivalent value to the purchased item.
Note to all customers who use promotional codes on orders: These are considered a discount on the order, and therefore the value of the discount will not be refunded when your return or exchange is processed. Also, the promotional code or discount will not apply to an exchange, if one is requested.